Press Launch
[Barcelona Spain, March 5, 2025] On the Cellular World Congress (MWC) 2025, Huawei and its service associate have been honoured with two GSMA International Cellular (GLOMO) Awards for his or her Clever Operations Answer, powered by the Telecom Basis Mannequin (TFM). The answer acquired the Greatest Community Software program Breakthrough Award and the CTO Alternative: Excellent Cellular Know-how Award. Recognised as one of the vital prestigious accolades within the telecommunications trade, the GLOMO Awards are judged by a panel of worldwide communications consultants, underscoring the trade’s acknowledgment of Huawei’s groundbreaking improvements in clever operations.
Huawei wins the Greatest Community Software program Breakthrough Award at GSMA GLOMO
At MWC 2024, Huawei launched the world’s first Telecom Basis Mannequin (TFM) for cell communications. Over the previous yr, Huawei and its service associate have efficiently built-in TFM into all community operation manufacturing processes. This integration has enabled the creation of role-based Copilots and scenario-specific Brokers, driving a complete clever improve throughout community operations. Key achievements embrace:
- Operations Copilots: These clever assistants present knowledgeable data Q&A within the communications subject, supporting multi-round interactions and real-time queries in each Chinese language and English. Seamlessly integrating with Brokers in operations manufacturing workflows, Copilots considerably scale back the ability necessities for operations personnel whereas considerably enhancing operational effectivity.
- Fault dealing with and criticism dealing with AI Brokers: These Brokers perceive person and community intents, leveraging clever {hardware}, basis fashions, and superior algorithms to attain autonomous closed-loop processing for important companies. This enhances community efficiency and delivers superior enterprise outcomes.
Huawei additionally wins the CTO Alternative: Excellent Cellular Know-how Award at GSMA GLOMO
In buyer criticism dealing with, Copilots autonomously generate diagnostic outcomes and document the outcomes into the console. Operations consultants can simply monitor tickets and invoke Brokers to research signaling recordsdata, lowering criticism decision time by over 60% and resolving 75% of complaints quicker.
Throughout community troubleshooting, Brokers act as transportable consultants, accelerating subject decision by way of superior data acquisition and evaluation. By using chain-of-thought reasoning, content material era, and resolution execution, Brokers improve the fault analysis automation to 90% and scale back fault finding time to only minutes.
Lu Yu, President of Huawei Assurance & Managed Companies, emphasised Huawei’s dedication to integrating superior applied sciences corresponding to basis fashions and digital twin networks (DTN) into operations situations, involving a number of workbenches designed for subject upkeep engineers (FMEs), Entrance Workplace (FO) engineers, and Again Workplace (BO) engineers.
“We’re dedicated to embedding digital capabilities like Chatbots, Copilots, AI Brokers, and DTN into carriers’ operations and manufacturing processes to remodel the human-machine interplay ecosystem. By persevering with our collaboration with carriers, we purpose to drive clever operations ahead and work collectively to bridge the digital and clever divide,” acknowledged Lu Yu.
By way of improvements in AI-based basis fashions and DTNs, Huawei is reworking the ICT trade’s method to clever operations. By combining AI with human experience, Huawei is enabling smarter, extra collaborative operations processes. Along with world companions and prospects, Huawei is devoted to advancing clever operations applied sciences, delivering environment friendly and clever options that speed up the digital transformation of carriers worldwide, and establishing requirements and ecosystems to propel the ICT operations trade ahead.