Press Launch
[Barcelona, Spain, March 4, 2025] Huawei, along with international operators, companions, and trade organizations, mentioned how operators can improve their operations fashions, reimagine new experiences, and allow new progress on the Clever Operations Summit held throughout MWC Barcelona 2025. Bruce Xun, President of Huawei International Technical Service, stated, “Within the subsequent decade, operators will advance in direction of all clever operations at an unprecedented tempo. Via in-depth integration of ‘digital twins’ and ‘GenAI+ Predictive AI’, a brand new operations mannequin that options collaboration between human and AI brokers will likely be constructed to appreciate worth in particular situations alongside the end-user journey and operators’ worth stream.”
Bruce Xun, President of Huawei International Technical Service, delivering a keynote speech
Buyer Journey: Wealthy Digital Intelligence Companies with a Reimagined Finish-to-Finish NPS Journey
Operators leverage Cell Cash and AI functions to create a digital intelligence life entry, providing customers a variety of digital and clever providers and novel experiences. In Africa, Huawei Cell Cash helped an operator increase its enterprise scope from cell cost to cell finance. In 2024, the operator’s income from cell finance exceeded US$900 million. As well as, sure operators have re-energized their end-to-end NPS journey with digital twins and AI. In Asia Pacific, Huawei has helped a buyer streamline the method and knowledge breakpoints between AICC and SmartCare by way of multi-agent collaboration. This resulted in a 30% lower in consumer complaints and an enchancment in service NPS. In China, Huawei collaborated with an operator to construct N-NPS main community, decreasing detractors by 20% and enhancing the community NPS by 8%.
Worth Stream Journey: Constructing a 3A Cognitive Community to Monetize Differentiated Experiences
Along with delivering a number one community expertise, Huawei has created a 3A cognitive community that options real-time service consciousness, achievable KPIs/KQIs, and differentiated expertise assurance. Converged knowledge and AI are used to precisely establish consumer profiles, permitting operators to advertise the fitting provide to the fitting individuals by way of the fitting channel on the proper time. This shifts the operations focus from site visitors monetization to beneficial site visitors + expertise monetization. Moreover, spatiotemporal digital twins allow transformation from best-effort to differentiated expertise assurance for high-value situations and providers. Huawei has helped an operator construct the perfect driver expertise community tailor-made for supply drivers. With the community, the operator offered packages to 380,000 supply drivers and achieved a 6% rise in income in just one quarter. Leveraging the SRCON spatiotemporal digital twin, Huawei assisted an operator in constructing the perfect reside streamer expertise community, elevating the uplink charge from 3 Mbit/s to over 5 Mbit/s.
Worth Stream Journey: Upgrading Operations Mode, Reworking from Price-based to Worth-oriented Operations
The more and more numerous service situations and complicated community constructions pose greater necessities on community stability and operations. The operations mannequin, which depends upon individuals and instruments, must evolve to rely upon individuals and AI brokers. The last word aim is to enhance each effectivity and effectiveness, and notice transformation from cost-based to value-orientated operations. Huawei collaborated with an operator to determine a Digital Intelligence Operation Middle (DIOC). Via the synergy of Huawei NOC, SOC, NPM, site visitors loss lowered by 8.4%, and the operator’s community ranked No. 1 in third-party-tested video and gaming experiences in a rustic of Asia. As well as, Huawei FME copilot has helped an operator scale back pointless website visits and shorten MTTR by 30%.
On the finish of his speech, Bruce Xun acknowledged that, to grab the alternatives of all intelligence, operators must construct three main components: collaboration between individuals and AI brokers, real-time knowledge consciousness, and a high-quality chain of thought (CoT) corpus. As well as, the CoT capabilities of GenAI+ Predictive AI have to be mixed with the real-time simulation capabilities of digital twins to actually clear up scenario-specific issues and notice worth, quite than simply answering questions. The long run is now. Huawei is able to collaborate with international operators to expedite the transition in direction of all clever operations and allow new progress.