Cisco Reside in Amsterdam was unimaginable in some ways, together with the vitality and concentrate on AI and how you can seize the chance. It was prime of the agenda in each dialog and each session, together with one which I had the good pleasure of delivering on heart stage with Carlos Pereira, Fellow & Chief Architect, Buyer Expertise at Cisco.
Concentrate on worth
One in all my key takeaways is that we should not view AI as a magic resolution or the one resolution. As IT leaders, it’s crucial that we concentrate on delivering enterprise worth, on figuring out the use instances that make sense and can ship return on funding.
And one of the crucial compelling use instances for AI is in customer support, and I used to be delighted to speak our viewers by a number of the enhancements now we have pushed in our personal Technical Help Middle (TAC), utilizing AI. They embody self-service assist with our AI Assistant and predictive {hardware} failure evaluation and remediation – all totally automated!
Carlos stepped up the tempo speaking us by a number of the further use instances now we have recognized in CX, together with utilizing agentic AI to allow hyper-automated provisioning and defending in opposition to ever-expanding cyber threats. He supplied insights on the extra dangers that utilizing AI can introduce to your infrastructure and how you can mitigate these. And a few crucial steerage on how to make sure you obtain ROI. You possibly can entry the video replay and the presentation from our session, Accelerating Infrastructure Modernisation and Execution Methods for AI now!
As well as, the remaining recorded classes from Cisco Reside in Amsterdam will probably be posted in the On-Demand Library by March 3. Remember to bookmark the location and atone for any recorded classes you’ll have missed.
My deepest gratitude
I need to prolong a heartfelt thanks to everybody who made Cisco Reside 2025 in Amsterdam an unforgettable occasion. This consists of our prospects, companions, audio system, and the Cisco Buyer Expertise and Cisco groups. Your enthusiasm, presence, and ongoing suggestions encourage us to maintain innovating and to maintain “Going Past.”
Thanks for being a part of this journey. I look ahead to persevering with our collaboration as we form the way forward for expertise collectively. Please share your ideas on the occasion within the feedback part beneath!
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